Privacy Policy

1. Introduction

Devias IO SRL ("we," "us," or "our") operates the Nopta platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Service. By accessing or using the Service, you consent to the practices described in this policy.

Company Details

• Company Name: Devias IO SRL
• Registration Number: RO41645861
• Address: Rm. Valcea, Valcea, Bld. Dem Radulescu 13, bloc X1, Sp. 3 Parter, 240425
• Email: contact@devias.io

2. GDPR Compliance

We adhere to the EU General Data Protection Regulation (GDPR) and respect your rights as a data subject. Key compliance measures include:

Consent

We request clear and explicit consent for data processing, avoiding complex legal jargon.

Breach Notification

In the event of a data breach, affected users will be notified within 72 hours of discovery.

Right to Access

You may request confirmation of whether your personal data is being processed, its purpose, and a free electronic copy.

Right to Be Forgotten

You can request deletion of your uploaded data and account. Permanent deletion of all copies and backups occurs within 14 days.

Data Portability

Your personal data will be provided in a machine-readable format for transfer to another service.

Privacy by Design

We implement technical and organizational measures to minimize data collection, limit access, and protect user rights.

3. Information We Collect

Personal Information

• Provided by You: Email address, name, payment details, and other identifiers.
• Uploaded Data: Customer conversations processed via third-party platforms (e.g., Zendesk, Intercom).

Automated Data

• Log Data: IP address, browser type, pages visited, timestamps, and device information.
• Cookies: Used to enhance functionality. You may disable cookies but some Service features may be limited.

Third-Party Services

We use providers like Google Cloud and Intercom for infrastructure and analytics. Their privacy policies govern their data use.

4. How We Use Your Data

• To provide, maintain, and improve the Service.
• To communicate (e.g., updates, marketing emails). Opt-out anytime via unsubscribe links.
• To comply with legal obligations (e.g., law enforcement requests).

5. Data Security

We implement industry-standard measures (e.g., encryption, access controls) to protect your data.

6. International Data Transfers

Data may be processed outside the EU. By using the Service, you consent to transfer and processing in Romania.

7. Third-Party Links

Our Service may link to external sites. We are not responsible for their privacy practices.

8. Children's Privacy

We do not knowingly collect data from children under 13. Contact us if you believe a child has provided personal information.

9. Policy Updates

Changes will be posted on this page, and users will be notified via email. Continued use constitutes acceptance.

10. Contact Us

For questions or data requests, please email: contact@devias.io