Terms of Service

1. Introduction

Welcome to Devias IO SRL ("we," "us," or "our"). By accessing or using our services, including but not limited to processing customer conversations from platforms such as Zendesk, GitHub, Intercom, and others (collectively, the "Service"), you ("you," "your," or "user") agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please do not use our Service.

Company Details

• Company Name: Devias IO SRL
• Registration Number: RO41645861
• Address: Rm. Valcea, Valcea, Bld. Dem Radulescu 13, bloc X1, Sp. 3 Parter, 240425
• Email: contact@devias.io

2. Service Description

Our Service processes and analyzes customer conversations sourced from third-party platforms to provide insights and analytics. By using our Service, you acknowledge that you have the necessary rights and permissions to share such data with us.

3. User Responsibilities

You agree to:

• Provide accurate and complete information when registering for the Service.
• Ensure you have the legal right to process and share any data uploaded to our platform.
• Comply with all applicable laws, including data protection regulations such as GDPR.

4. Data Ownership and Privacy

• You retain ownership of any data you upload to our Service.
• We will process your data in accordance with our Privacy Policy.
• By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service.

5. Fees and Payment

• Fees for the Service are specified on our pricing page or in a separate agreement.
• Payments are due at the start of each billing period unless otherwise agreed.
• We reserve the right to modify fees with at least 30 days' notice. If you disagree with the changes, you may terminate the Service within 10 days of the notice.

6. Subscriptions

• Subscriptions auto-renew monthly unless canceled or modified by you.
• Downgrades or cancellations take effect at the next billing cycle. Upgrades are effective immediately.

7. Free Trial

• We may offer a free trial with access to premium features for a limited time.
• After the trial ends, your account will automatically revert to the free plan, and certain features (e.g., data export) may be restricted.
• Data uploaded during the trial will remain on our platform unless deleted by you or upon account termination.

8. Intellectual Property

• All content, trademarks, and logos on our platform are owned by or licensed to us.
• Unauthorized use, reproduction, or distribution of our materials is prohibited.

9. Third-Party Links

Our Service may include links to third-party websites. These links are provided for convenience only, and we do not endorse or assume responsibility for their content.

10. Warranty and Liability

• The Service is provided "as is" without warranties of any kind.
• We are not liable for inaccuracies, errors, or damages arising from your use of the Service.
• You use the Service at your own risk.

11. Termination

We reserve the right to suspend or terminate your access to the Service for violations of these Terms or for any other reason at our discretion.

12. Governing Law

These Terms are governed by the laws of Romania. Any disputes shall be resolved in the courts of Romania.

13. Changes to Terms

We may update these Terms periodically. Changes will be posted on this page, and we will notify existing users via email. Continued use of the Service constitutes acceptance of the updated Terms.

14. Contact Us

For questions about these Terms, please contact us at:
Email: contact@devias.io